Terms and conditions

Using Kwilo

Kwilo is business software designed to help trade businesses manage jobs, quotes, extras, invoices, records and related admin. By using the public site or the app, users agree to use the service lawfully and responsibly.

Business use

Kwilo is mainly for business use. If a business creates or controls an account, it is responsible for what its authorised users do, for the accuracy of the data entered into the service and for the access it gives to staff or subcontractors.

Accounts and access

• Users must keep account credentials and access methods secure.
• Users must not impersonate another person or try to gain unauthorised access.
• We may suspend or restrict access where we reasonably believe the service, another user, or data security is at risk.

Acceptable use

Users must not use Kwilo to:

• break the law or encourage unlawful conduct;
• upload malicious code, attempt to disrupt the service or probe for weaknesses without permission;
• store or send content they do not have the right to use;
• harass, abuse or mislead customers, staff or third parties; or
• submit deliberately false financial, job or customer information.

Customer data and user responsibility

Users remain responsible for the content they create, store, send or rely on through the service. That includes quotes, invoices, customer messages, documents, tax-related records and anything entered manually or produced with help from AI.

AI-assisted features

Kwilo may provide AI features to help with drafting, transcription, summarising or similar tasks. These features are only there to assist. They do not remove the need for a human check. Users must review important output before sending it to a customer, relying on it commercially or using it in a tax context.

Fees and commercial terms

If Kwilo is provided under a subscription, order form, proposal or other commercial agreement, that document may set out fees, billing terms, usage limits or implementation commitments. If there is a conflict, the more specific commercial agreement should take priority over these general site terms.

Service availability

We aim to run the service reliably, but we cannot promise it will always be uninterrupted or error-free. Maintenance, upgrades, third-party outages, internet failures or security issues may affect access from time to time.

Intellectual property

The Kwilo service, site design, branding and underlying software remain the property of Kwilo or its licensors unless we clearly state otherwise. These terms do not transfer ownership of the service itself.

Liability

Nothing in these terms limits liability where the law says that would not be allowed. As far as the law permits, Kwilo is not liable for indirect or consequential loss, loss of profit, loss of business, loss of reputation or loss caused by inaccurate user-entered data, failure to review AI output or misuse of the service.

Suspension and termination

We may suspend, restrict or end access where there is a serious breach of these terms, a legal requirement to do so, a non-payment issue under the relevant commercial terms, or a security or service reason that makes continued access inappropriate.

Law and jurisdiction

These terms are intended to be governed by the laws of England and Wales unless a different governing law is agreed in writing as part of a separate commercial arrangement.

Changes

We may update these terms from time to time. If we make an important change, we should update the date on this page and, where appropriate, let affected users know through the site, the app or direct communication.